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Phone calls with the CMS: keeping a record that stands up
Phone calls are where misunderstandings start. A simple system for logging calls, confirming them in writing and getting the recordings when it matters.
Independent guidance. Not part of the CMS, DWP or HMCTS. Information, not legal advice.
Phone calls are where misunderstandings start. A simple system for logging calls, confirming them in writing and getting the recordings when it matters.