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Complaint or appeal? Choosing the right route
Many parents put appeal points in complaints and complaint points in appeals. Getting the route right saves months.
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Nights are not the whole story: understanding day to day care
When care is shared equally, the CMS has to decide who provides more day to day care. Many parents do not realise this question…
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Ten things I wish I had known before my first CMS phone call
The first call to the Child Maintenance Service sets the tone for everything after it. These are the lessons I learned the hard way.