Template letters

[Your name, address] [NI number] · [Case reference] [Date] Child Maintenance Service [Address on your decision letter] Dear Sir or Madam, REQUEST FOR MANDATORY RECONSIDERATION — decision dated [date] I request a mandatory reconsideration of the above decision under section 16 of the Child Support Act 1991. The decision is wrong for the following reasons: 1. [Element, e.g. gross income]: the decision uses [figure]. The correct position is [figure/fact], evidenced by [document, enclosed]. 2. [Element, e.g. shared care]: the decision applies [band]. The actual pattern is [nights/year], evidenced by [court order/diary, enclosed]. Please provide the full working of the calculation: the gross income figure used, the tax year it relates to, all deductions applied, and the shared care band used. [If late:] This request is made outside one month because [reasons]. I ask that it be admitted late; in the alternative, I ask that the decision be revised for official error, which has no time limit. Please issue the Mandatory Reconsideration Notice in duplicate. Yours faithfully, [Name] Enclosures: [list]

[Your details, case reference, date] Child Maintenance Service — Complaints Dear Sir or Madam, FORMAL COMPLAINT I wish to register a formal complaint about the handling of my case. Chronology of failures: 1. [Date] — [event: what happened / what failed, reference numbers] 2. [Date] — [event] 3. [Date] — [event] These amount to maladministration: [delay / failure to action reported information / incorrect advice / failure to follow procedure]. Impact: [financial losses, itemised with amounts; charges incurred; hours spent; distress and any health impact]. I request: (a) correction of the outstanding failures; (b) a written explanation; (c) consideration under the Financial Redress for Maladministration scheme for the losses itemised above; and (d) your final response in writing so that I may, if necessary, refer this complaint to the Independent Case Examiner. Yours faithfully, [Name] Enclosures: [list]

[Your details: full name, address, date of birth, NI number, case reference] [Date] Dear Sir or Madam, SUBJECT ACCESS REQUEST — Article 15 UK GDPR Please supply all personal data held by the Child Maintenance Service relating to me and to case [reference], including but not limited to: case notes and contact history; telephone call summaries and recordings; maintenance calculation and decision records; income data obtained from HMRC and the tax years to which it relates; shared care determinations and supporting records; arrears ledgers; and enforcement records, for the period [date] to [date]. Please provide the information electronically. I look forward to your response within one calendar month as required by the Data Protection Act 2018. Yours faithfully, [Name]

[Your details, case reference, date] Dear Sir or Madam, REQUEST FOR FULL ARREARS BREAKDOWN — case [reference] Your [letter/notice] dated [date] states arrears of £[amount]. Before responding I require a complete breakdown showing: 1. each period of liability, the weekly amount, and the decision (with date) from which it derives; 2. every payment received, its date, amount, and the period/element to which it was allocated; 3. every fee or charge added, with its legal basis; and 4. a running balance reconciling to £[amount]. I do not admit the arrears figure pending this reconciliation. [If applicable:] My own records, enclosed, show payments totalling £[amount] between [dates] which do not appear to have been credited. Please treat this letter as a dispute of the arrears figure and confirm that enforcement action will not be taken while the reconciliation is outstanding. Yours faithfully, [Name] Enclosures: [bank statements/payment records]